Overview

We want you to enjoy your meals. If you are not satisfied with your meal or meals, please reach out to us and we will make it right.

Effective date: 1/1/2026

When to contact us

Please contact us as soon as possible after receiving your order, ideally the same day.

Common issues we can help with

• Missing items
• Wrong items
• Quality concerns
• Damage during delivery
  

How we make it right

Depending on the situation, we may offer one of the following:

• A replacement meal
• Store credit toward a future order
• A refund, full or partial, when appropriate

We handle requests case by case to be fair and fast.

How to request a refund or fix

Contact us with:

• Your name
• Delivery date
• What went wrong
• Photos if available, if the issue is related to damage or packaging

Processing time

If a refund is approved, it will be sent back to the original payment method when possible. Timing can vary based on your bank or card provider.